Refund & Cancellation Policy

Last Updated: 30 October 2026

1. Introduction

At SARA Water Purifiers, we are committed to providing quality water purification products and reliable customer services.

This Refund & Cancellation Policy explains the terms and conditions applicable to order cancellations, product returns, replacements and refunds for purchases and services made through our website or directly through our sales team.

By placing an order or purchasing our products and services, you agree to the terms outlined in this policy.

2. Order Cancellation

Customers who wish to cancel an order must contact SARA Water Purifiers as soon as possible.

  • Cancellation requests must be submitted before the product is dispatched or handed over for delivery.
  • Orders that have already been dispatched may not be eligible for cancellation.
  • Special orders, customised products or products procured specifically for a customer may not be eligible for cancellation.
  • Cancellation requests will be reviewed and confirmed by our customer support team.

Any applicable cancellation charges will be communicated to the customer before processing the cancellation, subject to applicable laws.

3. Product Return Policy

Customers may request a product return in the following situations:

  • The product received is damaged during delivery.
  • The wrong product or model has been delivered.
  • The product has a manufacturing defect covered by the applicable return or warranty terms.

To request a return:

  • Customers should notify us within 48 hours of receiving the product.
  • The product should be reported with supporting photographs or videos, where applicable.
  • The product should be returned with its original packaging, accessories, manuals and invoice, wherever reasonably possible.
  • The product must not have been damaged due to misuse, negligence or unauthorised modifications.

All return requests are subject to inspection and approval by our team.

The above conditions do not restrict any rights available to consumers under applicable law.

4. Non-Returnable Products

The following situations may not qualify for returns or refunds:

  • Products damaged due to improper usage or mishandling by the customer.
  • Products modified, repaired or tampered with by unauthorised persons.
  • Consumables, filters and spare parts that have been used or installed, except where required by applicable law or where defective.
  • Products returned without prior approval, where approval is reasonably required.
  • Products with damage or missing components caused after delivery by the customer.

Manufacturing defects and other legally recognised consumer claims will be handled in accordance with applicable laws and warranty conditions.

5. Refund Policy

Refunds may be considered in the following circumstances:

  • An order is successfully cancelled before dispatch.
  • A confirmed order cannot be fulfilled due to product unavailability.
  • A return or refund request is approved after inspection.
  • A payment has been received but the order or service cannot be provided.

Once approved, refunds will generally be processed through the original payment method or another mutually agreed payment method.

Refund processing may take approximately 7–10 business days after approval, depending on the payment gateway, bank or financial institution.

Any applicable deductions, where legally permitted, will be communicated to the customer.

6. Replacement Policy

If a product is received in damaged or defective condition, customers may request a replacement.

Replacement requests will be evaluated based on:

  • Product condition.
  • Nature of the reported issue.
  • Availability of the replacement product.
  • Applicable product warranty and return conditions.

If a replacement is unavailable, an alternative resolution, including a refund where applicable, may be offered.

7. Installation and Service Cancellation

Customers who book installation, repair, maintenance or other service appointments may request cancellation or rescheduling by contacting our support team.

  • Cancellation requests should be submitted before the scheduled service visit.
  • If a technician has already been assigned or dispatched, applicable visit or service charges may apply, where communicated and legally permitted.
  • Completed installation or service charges are generally non-refundable once the service has been successfully provided.
  • If a service cannot be completed due to circumstances attributable to SARA Water Purifiers, an appropriate rescheduling or refund may be considered.

8. Rental Service Cancellation

For water purifier rental services:

  • Rental cancellation requests must be communicated to our customer support team.
  • Applicable rental agreements will determine the cancellation process and notice period.
  • Any refundable security deposit will be processed after equipment return and inspection, subject to the rental agreement.
  • Outstanding rental payments, unpaid charges or deductions for customer-caused damage may be adjusted where permitted under the rental agreement and applicable law.

The specific rental cancellation and refund terms will be communicated at the time of booking.

9. AMC and Maintenance Plan Cancellation

Annual Maintenance Contracts (AMC) and maintenance packages are subject to their respective service agreements.

Customers wishing to cancel an AMC or maintenance plan should contact our support team.

Refund eligibility, if any, will depend on the selected package, services already provided and applicable contractual terms, subject to consumer protection laws.

10. Promotional Offers and Discounts

Products purchased under promotional offers, discounts, exchange schemes or special campaigns will be subject to the applicable offer conditions.

Any refund or cancellation involving promotional purchases will be evaluated according to the original transaction and applicable offer terms.

Promotional conditions will not override mandatory consumer rights under applicable law.

11. How to Request a Cancellation or Refund

To request a cancellation, return, replacement or refund, please contact us through the following channels:

SARA Water Purifiers

Website: https://sarawaterpurifiers.in/

Location: Electronic City, Bengaluru, Karnataka, India.

Email: rajkumarbellie@sarawaterpurifiers.in

Phone: +91 81053 41343

Please provide the following information when submitting a request:

  • Customer name.
  • Registered mobile number.
  • Order ID or invoice number, if available.
  • Product or service details.
  • Reason for cancellation, return or refund.
  • Supporting photographs or documents, if applicable.

Our customer support team will review your request and communicate the next steps.

12. Policy Updates

SARA Water Purifiers reserves the right to update or modify this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with the revised date.

Customers are encouraged to review this policy before placing an order or booking a service.

13. Contact Us

For any questions or assistance regarding cancellations, returns, replacements or refunds, please contact:

SARA Water Purifiers

Electronic City, Bengaluru, Karnataka, India.

Website: https://sarawaterpurifiers.in/

Email: rajkumarbellie@sarawaterpurifiers.in

Phone: +91 81053 41343

We value your trust and strive to ensure a smooth and satisfactory customer experience.