Terms & Conditions

Last Updated: 30 October 2026

1. Introduction

Welcome to SARA Water Purifiers. These Terms & Conditions govern your access to and use of our website, https://sarawaterpurifiers.in/, and the products and services offered by us.

By accessing our website, submitting an enquiry, purchasing a product or using our services, you agree to comply with these Terms & Conditions.

If you do not agree with any of these terms, please discontinue using our website and services.

2. About Our Products and Services

SARA Water Purifiers provides water purification solutions for residential, commercial and business requirements.

Our products and services may include:

  • RO Water Purifiers

  • UV Water Purifiers

  • Alkaline and Copper Water Purifiers

  • Hot & Cold Water Purifiers

  • Stainless Steel Tank Water Purifiers

  • Under-Sink Water Purifiers

  • Water Softeners

  • Water Purifier Rentals

  • Installation and Uninstallation Services

  • Repair and Maintenance Services

  • Spare Parts and Accessories

  • Annual Maintenance Contracts (AMC)

  • Business Partner and Investment Opportunities

Product availability, specifications, features and pricing may change from time to time.

3. Product Information and Pricing

We make reasonable efforts to ensure that product descriptions, specifications, images and prices displayed on our website are accurate and up to date.

However:

  • Actual product appearance and colour may vary slightly from website images.

  • Product specifications and features may change based on manufacturer updates.

  • Prices and promotional offers are subject to change without prior notice.

  • Product availability is subject to stock conditions.

  • Any applicable installation, transportation or additional service charges will be communicated separately, where applicable.

Customers are encouraged to confirm the final product specifications, price and applicable charges before placing an order.

4. Orders and Payments

Orders and purchases are subject to confirmation by SARA Water Purifiers.

We reserve the right to accept, reject or cancel an order in situations such as product unavailability, incorrect pricing, payment issues or suspected fraudulent activity.

Customers must provide accurate contact, billing and delivery information while placing an order.

Payments must be made through the payment methods communicated or made available by our company.

Any applicable taxes, delivery charges or additional service fees will be communicated during the purchase process.

5. Delivery and Installation

We aim to deliver products and complete installation within the estimated timelines communicated to customers.

Delivery and installation timelines may vary depending on:

  • Customer location.

  • Product availability.

  • Technician availability.

  • Site readiness and installation requirements.

  • Unforeseen operational circumstances.

Customers are responsible for providing proper access to the installation location and ensuring that the required water supply and electrical connections are available.

Additional charges may apply for special installation requirements or services outside the standard installation scope.

6. Warranty Terms

Warranty coverage depends on the specific product, model and warranty terms applicable at the time of purchase.

Certain eligible SARA Water Purifier models may include comprehensive warranty coverage of up to 10 years on specified filters, pumps, parts and services, subject to the applicable warranty conditions.

Please note:

  • Warranty coverage may differ between models.

  • Warranty benefits are subject to the product warranty documentation.

  • Damage caused by misuse, negligence, unauthorised repairs or external factors may not be covered.

  • Consumables and replacement parts may be subject to specific warranty conditions.

  • Warranty claims require valid purchase proof and applicable warranty documentation.

Customers should refer to the respective product warranty terms for complete details.

7. Rental Services

SARA Water Purifiers may offer water purifier rental plans, subject to availability and service locations.

Rental customers must comply with the rental agreement, including:

  • Yearly rental payments.

  • Applicable security deposits, if any.

  • Proper usage and maintenance of the equipment.

  • Conditions relating to equipment return and cancellation.

  • Applicable damage or replacement charges.

The specific rental charges, tenure, service inclusions and other conditions will be communicated before confirming the rental arrangement.

8. Installation, Repair and AMC Services

We provide installation, maintenance and repair services through our service team or authorised service personnel.

Service availability depends on the customer’s location and technician availability.

AMC plans may include specific services, visits, spare parts or consumables depending on the selected package.

Any service or replacement not covered under the selected AMC plan may attract additional charges.

Customers must provide accurate information about their equipment and service requirements when booking a service request.

9. Cancellation, Returns and Refunds

Order cancellations, product returns, exchanges and refunds will be handled according to our applicable Refund & Cancellation Policy.

Customers should review the Refund & Cancellation Policy before making a purchase.

Approved refunds, where applicable, will be processed through the appropriate payment method within the communicated timeframe.

Products damaged due to customer misuse or unauthorised modifications may not qualify for return or replacement, subject to applicable consumer protection laws.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate personal and contact information.

  • Use products according to the supplied instructions.

  • Follow recommended maintenance guidelines.

  • Avoid unauthorised product modifications or repairs.

  • Make payments within the agreed timelines.

  • Provide reasonable access for scheduled installation and servicing.

  • Avoid using the website for unlawful or fraudulent activities.

11. Website Usage

All content available on this website, including text, images, graphics, logos, product descriptions and designs, is protected by applicable intellectual property laws.

Users are not permitted to copy, reproduce, distribute, modify or commercially use website content without prior written permission from SARA Water Purifiers.

Users must not attempt to damage, disrupt, hack or gain unauthorised access to our website or its systems.

12. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, social media platforms and external service providers.

We do not control or guarantee the accuracy, availability or security of third-party websites and services.

Your use of third-party services is subject to their respective terms and policies.

13. Limitation of Liability

SARA Water Purifiers shall make reasonable efforts to provide reliable products and services.

However, to the extent permitted by applicable law, we shall not be responsible for indirect or incidental losses arising from website interruptions, delays caused by circumstances beyond our reasonable control, or improper use of products.

Nothing in these Terms & Conditions shall exclude or limit any consumer rights or legal protections that cannot be excluded under applicable Indian law.

14. Changes to Terms & Conditions

SARA Water Purifiers reserves the right to modify, update or revise these Terms & Conditions whenever necessary.

Updated terms will be published on this page with the revised date.

Continued use of our website and services after changes are published will be subject to the updated terms, to the extent permitted by applicable law.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, subject to applicable consumer protection laws and other mandatory legal provisions.

16. Contact Information

For questions, product enquiries, service requests or clarification regarding these Terms & Conditions, please contact us:

SARA Water Purifiers

Website: https://sarawaterpurifiers.in/

Location: Electronic City, Bengaluru, Karnataka, India.

Email: rajkumarbellie@sarawaterpurifiers.in

Phone: +91 81053 41343

Thank you for choosing SARA Water Purifiers – Quality Water for Every Home.